Terms and Conditions

Effective Date: January 12, 2024

Table of Contents

Introduction

Tide Cloud Ltd. is dedicated to providing cloud-based technology services and takes your privacy seriously. This Privacy Policy outlines how Tide Cloud Ltd. ("we", "our", "us") collects, uses, and protects personal information. We are committed to respecting your privacy rights and complying with relevant privacy laws. As our services and legal requirements evolve, we may update this policy periodically to reflect changes in our practices.

Data Protection Officer

Tide Cloud Ltd. is headquartered in New York, NY, USA. We have designated a Data Protection Officer (DPO) to address any questions or concerns you may have about our personal data policies or practices. To exercise your privacy rights or inquire further, please contact our DPO using the details below:

Amine Ballalou
Tide Cloud Ltd.
support@tide.cloud

How We Collect and Use Your Personal Information

Tide Cloud Ltd. collects personal information from website visitors and clients primarily to facilitate the delivery of our services. The types of information we collect generally include:

  • Company name
  • Work email address
  • First and last names

We use this data to provide our products and services and do not sell your personal information. We may share this data with trusted third parties who support our service delivery.

We may also collect personal information from third parties, such as professional platforms or other publicly available sources, for purposes like enhancing service offerings. Examples include obtaining additional details about your organization or industry from LinkedIn.

Use of the Tide Cloud Ltd. Website

Like most websites, Tide Cloud Ltd. collects data automatically when you visit our site. This data may include IP addresses, geographical location, browser type, operating system, and browsing activities, such as which pages you view. We use this information to enhance our website’s performance, understand user interactions, diagnose technical issues, and optimize our service offerings. This information helps us ensure our site meets our users’ needs effectively.

Sharing Information with Third Parties

Tide Cloud Ltd. stores personal data in databases managed by third-party service providers in the United States, which do not use or access your data for purposes other than hosting and retrieval. We may also employ third-party vendors to distribute information, such as updates about our services and events.

We do not disclose personal data to non-affiliated entities except under the following conditions:

  1. At your request or with your authorization.
  2. In conjunction with Tide Cloud Ltd.-hosted or co-sponsored events.
  3. To comply with legal requirements such as subpoenas, court orders, or other lawful requests.
  4. To enforce our agreements or protect our rights, property, or the safety of our personnel or others.
  5. In response to emergencies, acts of God, or other critical situations.
  6. In connection with disputes or claims or when authorized agents act on your behalf.

We may also share anonymized, aggregated data with our partners, service providers, advertisers, and third parties for marketing or analytical purposes. If you engage with third-party services such as Facebook, LinkedIn, or Twitter via our website, please review their privacy policies as your interaction may link data between your social media account and our site.

Transferring Personal Data to the U.S.

Tide Cloud Ltd. is based in the United States, and personal data collected will be processed there. By using our services, you consent to the transfer and processing of your data in the U.S., where privacy laws may differ from those in your jurisdiction.

Tide Cloud Ltd. complies with relevant data protection laws, including the GDPR, by implementing standard contractual clauses and other legal safeguards when transferring data from the EEA and the UK. We regularly review these clauses to align with current regulations and ensure your data is protected when transferred internationally.

Data Subject Rights

Under applicable data protection laws, including the GDPR, you have various rights regarding your personal data, including:

  • Right to be informed
  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to restrict processing
  • Right to data portability
  • Right to object
  • Rights related to automated decision-making and profiling

This policy outlines our data collection practices and your rights. If you wish to exercise any of these rights or inquire about the data we hold, please contact us. You may also request corrections, deletions, or limitations on the processing of your data, subject to certain exceptions.

Should you wish to lodge a complaint regarding our handling of your data, you have the right to contact the relevant supervisory authority. For additional information on your rights or to exercise them, please contact our Data Protection Officer at support@tide.cloud.

Data Storage and Retention

Your personal data is stored on our servers and the servers of our cloud service providers based in the United States. Tide Cloud Ltd. retains your service-related data for as long as necessary to fulfill the purpose for which it was collected and to comply with legal, operational, and archiving obligations. Once your data no longer serves a business purpose, it will be securely deleted upon your verified request.

Children’s Data

We do not knowingly collect or solicit personal data from children. If you believe that a child has provided us with personal data, please contact us, and we will take steps to delete such information.

Questions, Concerns, or Complaints

If you have any questions, concerns, or complaints about how Tide Cloud Ltd. handles your personal data, or if you wish to exercise any of your rights, please reach out to us at:

Tide Cloud Ltd.
support@tide.cloud